Shipping information

Freight cost:

Within Germany:
3,95 Euro per shipment.
From 40,-- Euro value of goods free shipping

Within Europe (EU), no islands or remote areas:
9,95 Euro per shipment.
From 500,-- Euro value of goods free shipping

Outside the EU but within Europe, no islands or remote areas:
Up to 500,-- Euro value of goods 19,95 Euro
From 500,-- Euro value of goods free shpping

USA + Canada + ireland
Up to 290,-- Euro value of goods 25,95 Euro
Up to 1.000,-- Euro value of goods 200,-- Euro
From 1.000,-- Euro value of goods free shipping

Worldwide outside of Europe, Russia, Turkey and Overseas, no Islands or remote areas:
200,-- Euro per shipment


Shipping:

- STANDARD:
Goods are shipped by parcel service.

- TRUCK FORWARDER:
Only for oversize goods like Surfboards.
The Forwarder will call you once the goods have arrived in your city to make a delivery appointment.

- PICK UP:
We do not offer pick up option. (Do not ask for exceptions!)

Important action when receiving a shipment:
1. please check number of cartons/pieces handed over by the forwarder and compare the amount with the amount shown in the shipping documents.
2. Check the condition of the carton, Look for damages. Damages must be claimed immediatly at the person/forwarder who is handing over the shipment to you. Any later claims will not be accepted by the forwarder or transport insurance.
In case this will not be possible, please refuse to take the shipment and let the forwarder send it back to us.
ATTENTION: Transport damages must not be visable outside on the carton. A hidden damage might appear during transport.
3. Check your mail account for shipping information from our peket service providers. It may happen that the parcel service does not arrive at a parcel and sends you a request or information to an alternative delivery location.

The estimated shipping costs can only be used if the basket is not empty.